Return & Refund Policy

At Aremova Pot Holder, customer satisfaction is very important to us. This Return & Refund Policy explains the terms under which returns, exchanges, and refunds are accepted. By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

  • Customers may request a return within 7 days of receiving their order.

  • The return window begins on the date the order is marked as delivered by the shipping carrier.

  • Return requests submitted after the 7-day period may not be accepted.

2. Exchange Policy

  • Exchanges are accepted within 10 days from the delivery date.

  • Exchange requests are subject to product availability.

  • If the requested replacement item is unavailable, a refund may be issued instead.

3. Conditions for Returns & Exchanges

To be eligible for a return or exchange, all of the following conditions must be met:

  • The item must be unused, unwashed, and in original condition

  • The item must be returned in its original packaging

  • All accessories, inserts, labels, and manuals (if applicable) must be included

  • The item must show no signs of damage, misuse, or excessive wear

  • Proof of purchase (order number or receipt) must be provided

Aremova Pot Holder reserves the right to refuse any return or exchange that does not meet these conditions.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items returned outside the allowed return or exchange timeframe

  • Items damaged due to improper use, negligence, or normal wear and tear

  • Items that are incomplete, altered, or missing original packaging

  • Final sale or clearance items (if applicable)

5. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our customer support team within the eligible timeframe

  2. Provide your order number and reason for the return or exchange

  3. Wait for return authorization and instructions

  4. Ship the item back following the provided instructions

Returns sent without prior authorization may be delayed or rejected.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

  • Original shipping fees (if applicable) are non-refundable.

7. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within 5–10 business days after approval.

  • Refund processing times may vary depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank or credit card statement

  • Contact your payment provider for processing updates

  • Reach out to our customer support team for assistance

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • Do not discard the product until the issue is resolved

We will evaluate the issue and offer a replacement or refund as appropriate.

10. Cancellations

  • Orders may only be canceled before processing or shipment.

  • Once an order has been shipped, it cannot be canceled and must follow the return process.

11. Abuse & Fraud Prevention

Aremova Pot Holder reserves the right to:

  • Refuse service to customers with excessive or fraudulent return activity

  • Limit or deny refunds if abuse of this policy is suspected

12. Customer Support

For all return, exchange, or refund inquiries, please contact us:

Aremova Pot Holder
📞 Phone: 813-461-1269
📧 Email: contact@aremova.store
📍 Address:
150 South Pine Island Road
Plantation, FL 33324
United States

Our customer support team responds within 24–48 business hours.

13. Policy Updates

Aremova Pot Holder reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting on our website.